terms & conditions

Deposit & Final Payment

To secure your reservation, Byron Bay Luxury Homes (BBLH) require 50% of the total tariff as a deposit.   Reservations are not confirmed until both the deposit and completed booking form are received.

Final payment will be due 1 month prior to the arrival date.  During Peak Periods (Christmas, New Years Eve and Easter) final payments will be due 2 months prior to your arrival date. Payment of the total tariff will be required at the time of booking for all reservations made within 1 month of arrival.

By paying a deposit for a rental property you are agreeing undisputedly to these terms and conditions.   BBLH reserves the right to decline any booking request.

Security Bond

A credit card MUST be provided prior to your stay with BBLH.  A bond pre-authorisation (a hold placed on your account) will be actioned on your card on the day of check-in.

The amount of 1 nights’ accommodation or $500, whichever is the greater, will be actioned on your card.

Where no credit card can be provided a $5,000 cash bond will be required and must be deposited and receipted prior to your arrival.

NO BOND = NO KEYS!

Damages

Guests are responsible for all damages to the premises or, loss of or damage to any items in the premises. Please notify us immediately should any breakages, damage or loss occur during your stay.

Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you.  BBLH reserves the right to withhold the cost/s of repairs or replacements from your bond.  Whilst all care will be taken, BBLH accepts no responsibility for personal property left on the premises.

Smoking Policy

Smoking inside the property is not permitted. Additional cleaning costs will be charged to guests who do.

Rubbish Policy

At the end of your stay, all rubbish should be placed in the bins provided.  Any excess rubbish left on the property that does not fit into the bins provided may be subject to a removal fee.

Departures Policy

Prior to checking out, guests are required to ensure all dishes are washed and the property is left in reasonable condition. Additional cleaning required above and beyond the standard clean will incur a fee  eg. coffee stains, marked walls, glass or odd items in pool etc.

Party Policy

All of our holiday homes and apartments have a strict ‘no party’ policy.  If you wish to party, make loud noise or behave poorly please do not make a booking with BBLH.

Whilst we want you to enjoy your stay we ask that you respect the rules of the property.  We have many contacts for houses in the area that are available for functions and larger guest numbers so please, if you are planning an event larger than the guest numbers stated on your booking form let us know.  We will either approve the request or recommend an alternative venue.

All noise is to cease by 10pm and the neighbours are not to be disturbed during your tenancy – please be aware that you are in a residential area and loud noise (including talking, swearing and screaming) is not tolerated at any time.

Should the neighbours make a call to security or HLO Byron (Holiday Letting Organisation) a call out fee will be incurred at your cost.  This is not negotiable and the fee will not be refunded.

Should the maximum guest numbers stated on your booking form be exceeded without approval, or should the police be called to the premises for unruly behaviour or excessively loud/late music after 10pm, your booking will be cancelled, you will be evicted from the premises and your accommodation tariff (including bond) will not be refunded.

All properties are strictly to be used as holiday accommodation only.

Lost Keys

A charge of $300 will be taken from the security bond for any keys that have been lost. This is to cover the expense of changing the locks.  A charge of $100 will be taken from your security bond when keys are locked in your property and a call out is required.

Arrival and Departure

Check–in is available from 2.00pm on the day of arrival and check-out time is 10:00am on the day of departure. 

Please be aware that early arrival or late departure can not be accommodated unless prior arrangements have been made. Additional charges of $200/hour will be incurred for late check-outs.

On the day of your arrival we ask that you meet us at our office in town at Byron Bay Property Sales/Byron Bay Luxury Homes, 12 Lawson Street, Byron Bay.  One of our staff will then personally escort you to the property, provide your keys and answer any questions you may have. If arriving after hours we can make alternative arrangements to meet you at the property or provide you with key lock information.

Upon your departure, the keys must be returned to our office.  If outside normal office hours, please place them in the drop box on the left hand side of our office front door.

Pools

All children are to be supervised by an adult at all times.  If you notice a faulty gate, fence or lock you are required to notify BBLH immediately.  No pools are to be used after hours of 10pm and before 6am.  No alcohol or glass is allowed inside the fenced pool area or in the pool.

Complaints Policy and Unforseen Events

In the case of any problem or complaint, it is important that the guest informs us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible.  After hours numbers are available upon calling our office.

Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made.    BBLH will try to rectify any problems as soon as possible and within reason.

This booking is made in good faith and may be subject to change.  Refunds cannot be given for events out of control of the property owner or BBLH.  Events include, but are not exclusive to – sale of the property, weather damage, power blackouts, pool motor break down, landslides, insect infestation, floods, plane cancellations, demonstrations, civil unrest and any other unusual event.   Many or BBLH’s properties are in suburban locations where, from time to time, there may be building / construction on house within the vicinity or your property.  BBLH take no responsibility for any issues relating to noise on neighbouring properties.

In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, BBLH will inform you immediately and endeavour to obtain suitable alternative premises, or offer a full refund.

The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.

Repairs to Appliances

During your stay, BBLH endeavours to have repairs to appliances attended to as soon as possible after being reported. In some cases, circumstances beyond our control [e.g. having to order parts or non-availability of trade’s people] mean that immediate repair may not be possible. No responsibility is accepted by BBLH or the property owner in such circumstances. There will be no refund or discount deducted from tariffs for unusable appliances awaiting repair. If repairs cannot be attended to, BBLH will endeavour to supply a substitute appliance if possible.

Cancellations

Cancellations are accepted up until 1 month prior to arrival.  Cancellations within 1 month of arrival will forfeit 50% of the total tariff (the deposit), however no cancellations are accepted within two weeks of arrival.

Peak Season – cancellations are accepted up until 2 months prior to arrival. Cancellations within 2 months of arrival will forfeit 50% of the total tariff (the deposit), however no cancellations are accepted within one month of arrival.

A $100 cancellation fee applies to all cancellations.

No discussion will be entered into with regard to cancellations so please take out Travel insurance to guard against sickness, bad weather, or any other event that may cause cancellation of the holiday.

Internet Usage

Internet access service is provided at most of our properties.  The service is provided free of charge and as a convenience to our guests, it is not provided as a service with economic value. High volume data transfers, especially sustained high volume data transfers, are not permitted.  In the event that your use of this service is deemed excessive, you will be held liable for all charges in excess of what is deemed as reasonable.  You  assume total responsibility and risk for use of this service.